How to Contact Us:

COVID-19: In order to keep our workers safe, we have fewer people in the office at any time.

If you are trying to order, but the cart is turned off, check the message that comes up
when you try to add items to find out when it will be available again.

Order not arrived? If your order has not reached you in 10 days please email us confirming your address.
If it has got lost we will replace.

If you have any problems with your seed order, please get in touch.
We're proud of our reputation as good people to deal with, and try really hard to get it right,
but from time to time, like anyone else, we mess up.
In which case please let us know & we will sort it out as quickly as possible.

In general, the best & most efficient thing is to email (address below)
including a number where we can phone you if needed.

Alternatively leave a message for us on 01239 821107 and we will get back to you.
This may take a little longer than usual as we are dealing with queries etc. from home.

Please note: it is not possible to place orders by phone or post,
and we do not have a paper catalogue available.

Frequent Questions:

1) Everything we have is on the website - if its not listed, we don't have it.
2) We cannot take orders by phone - only online.
3) We don't do wholesale or custom seed packets for you to sell in your shop.
4) We don't have out of date seeds for your charity project to buy cheaply - if the seed's no good, we throw it away.
(We may be able to donate some good seed though if you email us!)

PLEASE BEAR IN MIND . . .
We're really happy to help with questions about our seeds or seedsaving,
but we simply don't have time to offer a general telephone gardening advice service -
we need to concentrate on sending out your orders.

In particular if you're a beginner and don't know where to start,
it isn't possible to teach you how over the phone!
We do recommend an excellent book which you can get from your library,
called 'Grow Your Own Vegetables' by Joy Larkcom.

WHEN TO CALL US?

Depending on the time of year we may be working in the fields.

You may not get a reply if we are busy tending the plants, but if so just leave your number and we'll get back to you.

You can email your order problem on:

Sorry, we CANNOT take orders by email!

(you can't click on this email link, you have to type it in yourself.
Otherwise all the spam programs pick it up and inundate us with junk emails)

Please include either your order number, membership number, or postcode, so we can find you in the computer.

Or write to us at :

Real Seeds, PO Box 18, Newport near Fishguard, Pembrokeshire SA65 0AA

Sorry, we do not take orders by post.

(Dont worry about the PO box by the way.
We do have a real address, of course - the office is at Units 1 , 2 & 4, The Old School, Lower St Mary St, Newport.
But it is much better to send post to the PO Box address, as the office delivery is less frequent)