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Need HELP ? We hope you won't need to come here but here are some problems people ask about. Your shopping basket holds its contents for 1 hour, so you can always just print it out and post it to us if all else fails. Worries about Security - 1: Do you keep a copy of my card details? No, never. We don't ever get to see your card details, or your password, or anything. We just get a credit to our bank account, plus an email saying what you ordered. Your card details are only ever in the hands of the card processor - NoChex or Paypal - and not us. Worries about Security - 2: What on earth is this "Verified by Visa" / "3D Secure" thing all about? You may find that at the end of the check-out process - just when you think you're done - you are asked (again!) to put in an email address and choose a password for your bank card. Don't panic. This new 'Verified by Visa" or "3D Secure" system is perfectly ok. We know its maddening when you've already entered half this information already. Its nothing to do with us! If it happens, its something your bank is insisting on before you can use your credit card online.They're trying to reduce online fraud. We think it just makes it all more complicated to be honest. But if you bank insists on you having a password to use your card online, that's up to them. We don't ever see the password, or your card details. It something between you and your card issuer. An important note: If you give up at this point, your payment will not be made & you'll not get your seeds. AAAAAAARGH! It just won't accept my **@@*! credit card! We're really sorry. It's absolutely infuriating, we know. We think that the most common reasons are: The billing address you gave is not exactly the same address the card is registered at. They do now check, every time, that it matches. You have Javascript turned off on your computer. If you're living abroad it gets complicated. Especially if you have a UK bank-card registered to your foreign address.This seems to send their computers into a frenzy of internet-scam paranoia; they simply don't like you living in one country and having your bank in another. We think that the most successful way of doing it is to use a card from a bank in the country you're living in - basically the order address, billing address, and bank address all need to be in the same country. If it doesn't work, just send us a cheque, or as a last resort, cash euros. What to do? In general, the first thing to try is to pay by our other card processor - e.g. if PayPal won't take your card, try NoChex. Or vice versa. If that doesn't work, try another card. Otherwise, take a deep breath, and have a nice cup of tea. Then print out your shopping cart and send to us with a cheque! Remember to write your address on it, of course. I placed an order OK but realised afterwards I put in my old address. This seems to happen quite often for some reason. We're happy to help but seriously, we can only send the seeds to the address you tell us about! If you've just realised you've asked for them to go to the wrong place email or call us QUICKLY before we send them out.   Problems with the Seeds (we really hope you won't need this bit) Where are my seeds? I ordered X days ago and they're not here! We ship on tuesdays and fridays. You should almost always get your seeds within 14 days of posting an order or 10 days of an internet order. Several things can go wrong: -Things get lost occasionally in the post. -People very often forget to put their name & address on paper orders so we cant send it out or contact them. -People think they have ordered online but actually gave up before confirming the payment. If you completed ordering on line you will get an email copy of the order! - Very very occasionally the shopping cart system can get stuck & forget to tell us about your order (three people last year) Please call or email us and we'll do our best to find out what is happening. Lost & confused orders are replaced ASAP - once we know there's a problem. I got my order thanks but somethings wrong with it. We're really sorry. We pack them all very carefully by hand but its inevitable that sometimes we'll put in the wrong thing by mistake. Call or email and we'll sort it out straight away. It helps if you have your postcode or order number to hand. I planted my seeds but am not happy with how they grew/tasted/looked We will of course replace or refund . Please call or email us & we'll sort it out. We know our seeds should be the best and if something has gone wrong we'll fix it.