Heirloom vegetable seeds for sale online in the UK.
The best vegetable seeds for the Kitchen Garden
~ UK Ltd Company No 5924934 ~ DEFRA Registered Seed Merchant No 7289 ~

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ORDERING

BACKGROUND

Ordering Online - P&P costs etc About us
Ordering by Post Why Real Seed?
Is your order a Gift? - free options People
Paper Catalogues Read Testimonials and Feedback
Terms and Our Unique Guarantee Seed Symbols explained

Help & Problems Ordering

Contact Us

SEARCH

VEGETABLE SEEDS

Aubergines
Beans - French
Beans - Runner
Beetroot
Broad Beans
Broccoli & Rapini
Brussels Sprouts
Cabbage
Cauliflower
Carrots
Celery, & Celeriac
Chicory
Chilli Peppers
Courgettes & Summer Squash
Cucumbers, Achocha
& similar things
Fennel
Flowers
Grains
Herbs
Kale
Kohl Rabi
Leaf Greens for Cooking
Leeks
Lettuces
Melons & Watermelons
Mustard Greens
( for cooking)
Onions - normal
Onions - special types
Oriental Greens for cooking & salads
Parsnips, Root Chicory & Root Parsley
Peas
Pumpkins & Winter Squash
Radishes
(salad, & cooking types)
Salad Vegetables
Sweet Corn
Swedes
Sweet Peppers
Tomatoes : Bush Types
Tomatoes : Vines - Cherries
Tomatoes : Vines - Larger
Tomatilloes & Groundcherries
Turnips
Unusual Tubers: Oca & Yacon

BOOKS and GIFTS

Some special Books
Gift Seed Collections
Free options for Gift Orders

SEEDSAVING

Why Save Your Own Seed?
How to Save Seed - free booklet!
Drying your seed
Seedsaving Book
Threshing & Winnowing
Pepper/chilli seed tricks
Cabbage (etc) seed details

Start a Seed Circle!

Isolation cage plans
Open-source Seed Cleaning Machine

INFORMATION

Read our Garden Reports / Newsletters
Give us Feedback
Browse the Reference Section
Tips for Beginners
How long seed keeps in storage
Monthly Sowing Calendar
Guide to Summer Sowing
Guide to Autumn/Winter Sowing
Why GMO vegetable seed is stupid

 

PAYMENT



 

Need HELP ?

We hope you won't need to come here but here are some problems people ask about.
Your shopping basket holds its contents for 1 hour,
so you can always just print it out and post it to us if all else fails.


Worries about Security - 1:
Do you keep a copy of my card details?

No, never. We don't ever get to see your card details, or your password, or anything. We just get a credit to our bank account, plus an email saying what you ordered. Your card details are only ever in the hands of the card processor - SagePay - and not us.



Worries about Security - 2:
What on earth is this "Verified by Visa" / "3D Secure" thing all about?

You may find that at the end of the check-out process - just when you think you're done -
you are asked (again!) to put in an email address and choose a password for your bank card.

Don't panic. This new 'Verified by Visa" or "3D Secure" system is perfectly ok.

We know its maddening when you've already entered half this information already. Its nothing to do with us!
If it happens, its something your bank is insisting on before you can use your credit card online.They're trying to reduce online fraud. We think it just makes it all more complicated to be honest. But if you bank insists on you having a password to use your card online, that's up to them.

We don't ever see the password, or your card details. It something between you and your card issuer.

An important note: If you give up at this point, your payment will not be made & you'll not get your seeds.



AAAAAAARGH! It just won't accept my **@@*! credit card!

We're really sorry. It's absolutely infuriating, we know. We think that the most common reasons are:

  • The billing address you gave is not exactly the same address the card is registered at. They do now check, every time, that it matches.
  • You have Javascript turned off on your computer.
  • If you're living abroad it gets complicated. Especially if you have a UK bank-card registered to your foreign address.This seems to send their computers into a frenzy of internet-scam paranoia; they simply don't like you living in one country and having your bank in another. We think that the most successful way of doing it is to use a card from a bank in the country you're living in - basically the order address, billing address, and bank address all need to be in the same country. If it doesn't work, just send us a cheque (in sterling, drawn on a UK bank), or as a last resort, cash euros.

What to do?

  • If you have one, try another card.
  • Otherwise, take a deep breath, and have a nice cup of tea. Then print out your shopping cart and send to us with a cheque! Remember to write your address on it, of course.



I placed an order OK but realised afterwards I put in my old address.

This seems to happen quite often for some reason. We're happy to help but seriously, we can only send the seeds to the address you tell us about! If you've just realised you've asked for them to go to the wrong place email or call us QUICKLY before we send them out.



 

Problems with the Seeds (we really hope you won't need this bit)

Where are my seeds? I ordered X days ago and they're not here!

We ship on Mondays and Fridays. You should almost always get your seeds within 14 days of posting an order or 10 days of an internet order.
Several things can go wrong:
-Things get lost occasionally in the post.
-People very often forget to put their name & address on paper orders so we can't send it out or contact them.
-People think they have ordered online but actually gave up before confirming the payment. If you completed ordering on line you will get an email copy of the order!
- Very very occasionally the shopping cart system can get stuck & forget to tell us about your order (five people last year)

Please call or email us and we'll do our best to find out what is happening.
Lost & confused orders are replaced ASAP - but only once we know there's a problem.

I got my order thanks but somethings wrong with it.

We're really sorry. We pack them all very carefully by hand but its inevitable that sometimes we'll put in the wrong thing by mistake.
Call or email and we'll sort it out straight away. It helps if you have your postcode or order number to hand.

I planted my seeds but am not happy with how they grew/tasted/looked

We will of course replace or refund . Please call or email us & we'll sort it out.
We know our seeds should be the best and if something has gone wrong we'll fix it.

 



The Real Seed Catalogue is produced by The Real Seed Collection Ltd , a not-for-profit company limited by guarantee.
~ Company No 5924934 ~ VAT No 841181938 ~ DEFRA registered Seed Provider No 7289 ~

Our Unique Guarantee:
We think these are the best seeds you can sow.
We will immediately refund or replace if you are in any way less than delighted with them, even including the flavour of the resulting crop!

Due to daft seed laws, some rare veg seeds can only be supplied to members of our Seed Club. But membership costs just one penny per annum. When we process your order, you will be charged
a penny for a year's Seed Club Membership. For more details see our terms and conditions.

Gardeners Should Save their Own Seed:
Because none of these seeds are hybrids,
you can save your own seed for future use: there's no need to buy new each year.

Saving your own is easy. You will get great seed, and great vegetables adapted to your local conditions.
Do have a go - read the seedsaving instructions we provide with every order, and also on this site.

~ We have sent out over 65,000 sets of home seed-saving instructions!~

Climate Change: Real Seeds is powered by - the only 100% Renewable Electricity Supplier