PLEASE NOTE: We cannot take orders over the phone
as we do not have a card terminal in the office.
How to Contact Us:
do get in touch if you have a problem with your order.
We are proud of our reputation as good people to deal
with, and try really hard to get it right,
but from time to time, like anyone else, we mess up.
In which case please let us know & we will sort it out as quickly
In general, the best & most efficient thing is
to email (address below)
including a number where we can phone you if needed.
Or you can call us on 01239 821107 - we are in the office at least twice a week.
NOTE: We cannot take orders by phone as we do not have a card terminal in the office.
(Cards are processed securely online by SagePay and we do not handle the card details ourselves.)
PLEASE BEAR IN MIND . . .
We are really happy to help with questions about our seeds or seedsaving,
but we simply do not have the resources to offer a general telephone gardening advice service -
we need to concentrate on sending out your orders.
In particular if you are a total beginner and don't know where to start,
it isn't possible to teach you how to grow veg over the phone!
We do recommend an excellent book which you can get from your library,
called 'Grow Your Own Vegetables' by Joy Larkcom.
WHEN TO CALL US?
The key thing is that we only open the office some days, the rest of the time we are out in the fields.
We are only in the office on Mondays and Fridays to pack seeds & orders, so we'll get your message then.
You'll get no reply on other days, as we'll be out tending the plants, but if so just leave your number
and we'll get back to you.
You can email us on:
(sorry you can't click on this email link, you have
to type it in yourself.
Otherwise all the spam programs pick it up and inundate us with junk
Either way, it helps a lot if you include either your order number,
membership number, or postcode, so we can find you in the computer.
Or write to us at :
Real Seeds, PO Box 18, Newport near Fishguard, Pembrokeshire
(Dont worry about the PO box by the way.
We do have a real address, of course - the office is at Units 1 and 2, The Old School, Lower St Mary St, Newport.
But it is much better to send post to the PO Box address, as the office delivery is less frequent)